This Refund & Replacement Policy governs purchases made through the website operated by Bharavi Pharmaceuticals Limited (“Company”, “we”, “our”, or “us”).

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By placing an order, you agree to this policy in full.

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1. No Return Policy

Due to the nature of our products, we do not accept returns once products have been delivered.

All purchases are considered final, except in cases explicitly covered under this policy.

 

2. Eligible Cases for Replacement

Replacement requests will be considered only under the following conditions:

• Incorrect product delivered

• Product received in damaged condition

No other cases will be eligible for replacement.

 

3. Mandatory Proof Requirement

To process any replacement request, the customer must provide:

• A clear, uninterrupted unboxing video

• The video must show:

  • sealed package condition

  • opening of the package

  • visible issue (damage or incorrect item)

Requests without valid video proof will not be accepted.

 

4. Time Limit for Reporting Issues

All issues must be reported within 48 hours (2 days) of delivery.

Requests made after this period will not be considered.

 

5. Replacement Process

Upon verification and approval:

• A replacement product will be arranged

• The timeline for replacement may vary based on availability

The Company reserves the right to determine the appropriate resolution.

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6. Refunds

Refunds are not the standard resolution and will be processed only in exceptional cases, at the sole discretion of the Company.

Where approved:

• Refunds will be processed through the original payment method

• Processing timelines may vary depending on payment provider policies

 

7. Non-Eligible Cases

The following cases are strictly not eligible for replacement or refund:

• Product dissatisfaction or perceived ineffectiveness

• Improper use or handling of the product

• Failure to follow usage instructions

• Minor variations in packaging or appearance

• Requests made without required proof

• Requests made beyond the specified time window

 

8. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been dispatched, it cannot be cancelled.

 

9. Refusal of Claims

The Company reserves the right to refuse any request that:

• does not meet the policy requirements

• appears fraudulent or abusive

• lacks sufficient supporting evidence

 

10. Customer Responsibility

Customers are responsible for:

• reviewing product details before purchase

• ensuring accurate delivery information

• properly handling products upon receipt

 

11. Final Decision Authority

All decisions regarding refunds, replacements, or claims shall be final and binding as determined by Bharavi Pharmaceuticals Limited.

 

12. Contact

For any queries or to raise an issue, please contact us through the Contact Us page within the specified time frame.